Industry: Private

Employment Type: Contractor

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Join Our Team as a Utility Customer Service Specialist

Are you passionate about helping customers? Do you excel in problem-solving and thrive in a fast-paced environment? If so, we invite you to apply for our exciting opportunity in utility customer service jobs at EnergyConnect Solutions, a leading energy provider dedicated to delivering exceptional service and value to our clients.

About Us

EnergyConnect Solutions has been in operation for over 25 years, serving millions of customers across the nation. Our commitment to sustainability and innovation has positioned us as a leader in the energy sector. We pride ourselves on our customer-first approach, ensuring that our clients receive the best possible service and support.

Position Overview

As a Utility Customer Service Specialist, you will play a vital role in fostering positive relationships with our customers. You will be the first point of contact for inquiries, complaints, and service requests, acting as a representative of our brand and values.

Key Responsibilities

• Respond efficiently and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about utility services, billing inquiries, and outage reports.
• Manage and resolve customer complaints, striving for first-call resolution.
• Collaborate with internal departments to ensure timely service delivery and problem resolution.
• Document customer interactions and maintain accurate records in our CRM system.
• Educate customers on energy-saving initiatives and programs offered by EnergyConnect Solutions.
• Contribute to customer satisfaction metrics and assist in improving service processes.

What We Offer

At EnergyConnect Solutions, we understand that our employees are our greatest asset. We offer:

• Competitive Salary: Enjoy a salary ranging from $38,000 to $45,000, based on experience.
• Comprehensive Benefits: Including health, dental, and vision insurance, life insurance, and a 401(k) plan with company match.
• Professional Development: Opportunities for training, certification, and tuition reimbursement for continuing education.
• Work-Life Balance: Flexible scheduling options and paid time off to recharge and spend time with family.
• Positive Work Environment: Join a supportive team culture that values diversity and inclusion.

Qualifications

To succeed in this role, candidates should possess the following:

• A high school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in customer service, preferably in the utility or energy sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with the capability to adapt to changing situations.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a high-pressure environment and maintain composure.

Why Work for Us?

Working at EnergyConnect Solutions means being part of a forward-thinking organization that values integrity, respect, and teamwork. We believe in the potential of our employees and actively invest in their growth, development, and well-being. As we continue to expand and innovate, we rely on passionate individuals like you to help us lead the way in customer service excellence.

How to Apply

If you are excited to take on this role as a Utility Customer Service Specialist, we encourage you to apply. Please submit your resume along with a cover letter detailing your experience and why you are a perfect fit for this position. We are looking to fill this role quickly, so don’t wait!

We look forward to welcoming you to our team and embarking on this journey together. Your future starts here at EnergyConnect Solutions!

Equal Employment Opportunity

EnergyConnect Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.